And the rental car damage was a hassle to deal with. San Jose police won't do anything and just tell you to file a report online. This was right before heading to the airport. WARNING: The parking lots are not safe!! My friends were in the overflow lot across the street and their car was broken in to and luggage stolen. Have periodic fundraisers partnered with a Historical Preservation Society to help with funding and don't rip off tourists. I get this house requires a lot of care and maintenance, but I felt like management was just trying to milk people for every penny and didn't show much regard for the customer experience. For the $60pp we paid for tours we were really upset to have part of the garden blocked. The ground in front of the house were off limits. Also we went on Aug 31 and a private event was scheduled. Management cant' decide if this is a haunted house attraction or a historical tour. Not to mention some of the windows being covered on the first floor to keep it dark. I can see setting up a seance room or something with period furniture, but the plastic pumpkins, fake coffin and decor from Michael's craft store is such a disappointment. It distracts from the beauty and history of the house. They were just starting so it wasn't even fully decorated yet and was already bad. The Halloween decor they put up for their candlelight tour is cheesy. It does not relate to the property at all and is just another money grab! It should at least be located up near the gift shop so it doesn't attract from the house. The axe throwing was an added expense and right outside where people wait for the Explore More tour (inside the grounds). I wish there was a historical tour and then a separate one that was bent more on Sarah's interest in the occult and what drove her to constantly build strange features. The house has amazing architectural details and the story of Sarah Winchester is interesting. READ PARKING LOT WARNING AT THE END: The tours are way overpriced and the tour sizes are way too big!!!! It was difficult for the group to fit into some of the rooms and forget being able to hear the guides.
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